UNIVERSITI TUNKU ABDUL RAHMAN

FREQUENTLY ASKED QUESTIONS ON DSA

(For new students) 
updated as of 6 Oct 2020  

A. GENERAL 


  1. What is the Department of Student Affairs (DSA)

The Department of Student Affairs (DSA) is a central hub for students, a place that facilitates students' holistic wellness, fosters their intellectual growth as well as enriches their personal development. 

  1. What does DSA do?

 DSA is deeply committed to the purpose of enhancing student life from various aspects, as an experiential augmentation to their academic performance:

  • To create a sense of belonging for all students during their campus life by providing excellent services. 
  • To foster the holistic well-being and development of students as a person via experiential learning, guidance and counselling. 
  • To enhance students' leadership and communication skills and enrich their sense of community via organising and joining activities and sports.

  1. How can I keep in touch with the DSA for assistance?

Please send email to dsa@utar.edu.my and state “REQUEST ASSISTANCE” as the title of the email subject. Students are advised to state their full name, student ID and campus when sending emails.

From Monday to Friday (except Public Holidays) between 8.30am to 5.30pm, you may walk-in to our offices located as follows:

  • Kampar Campus: C113, Student Pavilion I
  • Sungai Long Campus: KB006, KB Block

Should you have any enquiry, you can contact us through DSA telephone line or DSA Hotline below:

  • Kampar Campus:

    i) Telephone Number: 05-46 888 88 
    - Extension Line : 2282 / 2570 - E-Orientation/Clubs & Societies Info
    - Extension Line:  2280 - Student Services (e.g. Accommodation, Vehicle Sticker, Bus Service)
    - Extension Line : 2281 - Gym/Sports Complex

    ii) DSA Hotline: 016- 2100864
  • Sungai Long Campus

    i) Telephone Number: 03-90860288
    - Extension Line: 818/825/825  - E-Orientation/Clubs & Societies Info
    - Extension Line: 818/820/829/830 - - Student Services (e.g. Accommodation, Vehicle Sticker, Bus Service)
    - Extension Line: 827/828/864 - Gym/Sports Complex

    ii) DSA Hotline: 016-210 0862  

  1. Will there be any physical sessions of Orientation for the October 2020 Trimester new students?

No. The on-campus Orientation for new students of all Undergraduate Programmes and all Postgraduate Programmes for the October 2020 Intake scheduled on 18 October 2020 will now be conducted via online mode. For further update on the academic study in October 2020 trimester, please visit https://dccpr.utar.edu.my/COVID-19-News-Announcements.php

Comprehensive website with all online materials that are related to the orientation as well as the training of online learning will be made available to new students via https://e-orientation.utar.edu.my beginning 21 September 2020, Monday, 8.30 am until 2 November 2020. Mon, 11.59am. New students will also be trained on online teaching and learning during this orientation period in addition to the standard orientation programme.

  1. Are parents/visitors/students allowed to enter the Campus?

Entry into the University Campuses is allowed following strictly the SOP in consideration of physical distancing and safety precautionary measures, of which the detailed information can be accessed via https://dccpr.utar.edu.my/COVID-19-News-Announcements.php that includes the following:

i. Wear a face mask at all times. 
ii. Check-in using the MySejahtera App;
iii.  Take body temperature screening using the static standing thermal scanner or hand-held thermometer;
iv.  Sanitise hands frequently; 
v.  Follow physical distancing measures of no less than one meter apart. 

 

  1. Is there any adjustment on the resources fees for the coming October trimester?

The University is currently looking into ways to improve and provide a better service for students. For instance, the University has added some e-learning materials to the existing resources such as more e-books as alternatives for the textbooks required by students; subscription to Microsoft Teams and license copies of Microsoft Offices under the package; and adding extra servers to support online platforms. Thus, there will be an adjustment on the resources fees which is still cost-effective to the students.
 

  1. Where can I get the bus ticket and how much does it cost?  

For students who are back to campus, you may purchase the bus ticket from the Division of Finance (DFN) and it costs RM0.80 per ticket. New students may not be able to get the bus ticket immediately, but the bus service is Free of Charge (FOC) during the Orientation Week. 

For bus schedule information, kindly visit the page as below:

UTAR Kampar Campus -  https://dsa.kpr.utar.edu.my/Bus-Services.php

UTAR Sungai Long Campus - http://dgs.sl.utar.edu.my/Bus-Services.php

B. HEALTHCARE AND SAFETY MEASURES

 

  1. Must I practice self-quarantine? 

You do not have to but please do practise physical distancing and take all necessary safety and health precautionary steps. However, if you have been exposed to any possible Covid-19 case or have Covid-19 symptoms, please exercise the 14-day home surveillance. 

  1. Is there any assistance provided to staff, students and visitors in relation to the COVID-19 pandemic on campus? 

Please be informed that the University has set up a Bilik Gerakan on campus and put in place operating procedures as a measure to monitor and provide assistance to staff, students and visitors in relation to the COVID-19 pandemic. The locations of the Bilik Gerakan for each campus are as follows:

Kampar Campus

Venue                         : Room A007, Ground Floor, Heritage Hall

Contact Numbers      : 05 468 8823 / 0111-061 3354 (Ops Room Hotline)

Operating hours    : Monday to Friday from 8.30am to 5.30pm.

After office hours and on weekends, UTAR security staff on duty will man the Bilik Gerakan          

Sungai Long Campus

Venue                         : Room KAG007, North Lobby, KA Block

Contact Numbers      : 03 908 60288 ext. 842 / 0111-060 3354 (Ops Room Hotline)

Operating hours    : Monday to Friday from 8.30am to 5.30pm.

After office hours and on weekends, UTAR security staff on duty will man the Bilik Gerakan.


C. COUNSELLING AND GUIDANCE SUPPORT

 

  1. What are the services provided by the Counselling and Guidance Unit?

The Counselling and Guidance Unit offers free counselling sessions and mental health support for all students of the University in a safe and confidential environment. The counsellors are registered with Lembaga Kaunselor Malaysia (LKM) and we speak most of the major languages in Malaysia. We are always ready to assist you in exploring all the possible options in resolving the issues found in life.  

  1. Do I need to make an appointment with a counsellor before attending a session?  

Yes, you are required to make an appointment with a counsellor prior to attending any counselling sessions.   

  1. How can I make an appointment with a counsellor? 

Students are welcome to walk-in or make an online appointment to meet any of our counsellors as follows:


Online Registration (For Counselling session only)

Kampar Campus:

https://docs.google.com/forms/d/e/1FAIpQLSe1URMwbZtcs3aHDscNLDGHCOFgslirqdN8KKA8sc7i-se6LQ/viewform

Sungai Long Campus:

https://docs.google.com/forms/d/e/1FAIpQLSftDLKIrGvonDUxLJzx9G37e8KJ7DtcboDFYaYjBim4wNH9cQ/viewform

The Counselling and Guidance Unit will provide conditional face-to-face counselling where students can discuss with their counsellors regarding the appointment for physical counselling. Nevertheless, DSA CGU will continue to provide online counselling services through Microsoft Teams to ensure the safety of the students. 

Please be informed that there will be precautionary safety measures implemented at our university (both Kampar Campus and Sungai Long Campus) when you visit us. The precautionary safety measures include:

1) Temperature screening and registration for contact tracing at the entrance

2) Sanitisation

3) Social distancing in the counselling area

4) Crowd control

5) Usage of face mask at the campus

6) Time restriction - each counselling session shall not exceed one hour


  1. Do I need to pay for the counselling and guidance sessions? 

All counselling services are free of charge for all UTAR students.
 

  1. How many counselling sessions are needed?  

The number of counselling sessions depends on the issues faced by the students. It is also subject to the progress of the session and students’ needs. Therefore, students are always welcomed to discuss the number of sessions with the counsellor whenever necessary.

  1. Will it be recorded in my academic transcript which may lead to bad impression in the future if I am seeing a counsellor? 

All counselling sessions will be done with the adherence of private and confidential policy. Please rest assured that all the counselling sessions with the counsellor will not be recorded in academic transcript.

  1. How can I get counselling support if I need it?  

Students may contact our registered and licensed counsellors from the Counselling and Guidance Unit of the Department of Student Affairs as follows:

 

Kampar Campus

General -

Venue: C113, Student Pavilion 1

Email: cgukpr@utar.edu.my   

Facebook Page: https://www.facebook.com/CGUpkcampus/ 

Telephone No: 03-90860288 ext 823 / 824

Telephone No: 05-4688888 ext: 2283/2563

Counsellors -

Email: ngfy@utar.edu.my (Mr Ng Foo Yek)

Email: chongcw@utar.edu.my (Mr Chong Chee Wai)

Email: gursheena@utar.edu.my (Ms Gursheena Kaur)

Email: psleong@utar.edu.my (Mr Leong Pyh Shin)

Email: ngja@utar.edu.my (Ms Ng Jo Anne)

Email: nkyean@utar.edu.my (Ms Ng Kai Yean)

Email: slong@utar.edu.my (Ms Ong Sweet Ling)

 

Sungai Long Campus

General -

Venue: KB006, Ground Floor

Email: cgusl@utar.edu.my

Facebook Page: https://www.facebook.com/utarcounseling 


Counsellors -

Email: navamani@utar.edu.my (Ms Navamani)

Email: chewsp@utar.edu.my (Ms Chew Seow Ping)

Email: ngwf@utar.edu.my (Ms Ng Wan Fern)

Email: tcyee@utar.edu.my (Ms Tan Chin Yee) 

Email: bywong@utar.edu.my (Ms Wong Bei Yi)


D. STUDENTS ACTIVITIES AND MOBILITY

  1. What can a student do besides academic studies

For a student, life at the University goes beyond studying. It can be an enriching journey filled with fun-learning extracurricular activities. Effective learning opportunities beyond the confines of both physical and virtual classrooms are provided to shape students’ development through exposure of new experiences and perspective. DSA facilitates and engages students in activities where teamwork, conflict resolution skills, and leadership roles can be enhanced. 


  1. Where can I find the information about the clubs and societies?

There is a wide range of clubs and societies to serve each student’s interests and emerging needs. To know more about the clubs and societies available at the University, please visit the following link:

Kampar Campus - https://dsa.kpr.utar.edu.my/Clubs--and--Societies-List.php

Sungai Long Campus - https://dsa.sl.utar.edu.my/Clubs_-and-_Societies.php


Should you have any enquiry about clubs and societies recruitment/activities, please email us at dsa@utar.edu.my 

  1. How can I join a club and society? Where can I register?

The Department of Student Affairs (DSA) plans to have a physical recruitment drive in the October 2020 Trimester. 

Students may join the membership via an online platform. 

Please refer to the DSA website for more details.

DSA Website (Kampar Campus) - https://dsa.kpr.utar.edu.my/

DSA Website (Sungai Long Campus) - https://dsa.sl.utar.edu.my/


  1. Can I still proceed with the Clubs and Societies meeting on Campus?

Students may request to have physical meeting sessions once they have returned to campus whilst adhering to the new norm standard operating procedures. Nevertheless, student leaders and committee members are still encouraged to convene the meeting sessions online to avoid any unexpected issues.

  1. Should we continue our clubs and societies activities in the October 2020 trimester?

You may plan and conduct online activities by utilising available digital platforms where the student leaders and the committee members can continue to keep in touch with their members electronically to share matters or items that are related to club/society objectives. Physical activities could be conducted following with SOP once students are physically back to campus. Please keep track of the Mail Master/Student Portal’s announcement/DSA Facebook Page for any activities’ updates.


  1. Does the gymnasium operate as usual, and are we allowed to use the facilities?

The UTAR Sungai Long and UTAR Kampar Campus gymnasium is open with strict guidelines and SOPs following concerns regarding the Covid-19 pandemic. Walk-in bookings are no longer allowed and all students and staff who wish to use the gymnasium equipment must make online booking via Google form at least ONE day before the intended use date. Same day booking will not be entertained. The Google form may be accessed via the following link:

Sports Facilities - Sungai Long Campus

http://shorturl.at/bevRT or by scanning the QR code below:

Gym/Dance Room Facilities - Kampar Campus

http://shorturl.at/wzGNY or by scanning the QR code below


Sports Complex - Kampar Campus

https://dsa.kpr.utar.edu.my/Sports-Complex.php

The new gymnasium sessions are as follows:

** For Kampar Campus, Ladies session is only available in session 4 (Wednesday)

 

  1.     What are the new SOPs/ new norms for the gymnasium in Sungai Long Campus and Kampar Campus?
    a)  The gymnasium now strictly limits 10 pax per session on a ‘First come first serve’ basis via the Google booking form.
    b)  The gymnasium sessions will have different timing to allow time for our staff to sanitize the gymnasium after each session.
    c)  Some equipment and machines are condoned off to adhere to physical distancing regulations. Thus, please refrain from removing the safety tapes from the respective equipment and machines.
    d)  Personal towel is a must. Those without towels will be denied entry.
    e)  Please scan using ‘Hi-Hive’ Apps when registering.
    f)   A Face mask is needed before entry (while registering and paying ticket) and after departure. Those without face masks will be denied entry.
    g)  The sanitizer will be prepared by the gymnasium staff to sanitize your hands before entry.

Please refer to following protocols.



  1. Can we book booths/corridors for their activities during the Oct 2020 trimester?

First, one should check for the availability of the booths / corridors with the officer in charge before making the booking.

For Kampar Campus, Student Pavilion I & II and pathway between the building of the Faculty of Science (FSc) and the building of Faculty of Engineering and Green Technology (FEGT) will be opened for booth booking. 

For Sungai Long Campus, the booking is currently not available until further notice.Thus, any approved fundraising activities for clubs and societies are advised to be conducted online.

  1. Can we submit event posters for approval to be pasted on notice boards? 

Students may visit the DSA office to request for approval to have their physical posters pasted on notice boards. Students may also request to upload their e-posters by submitting to the following DSA Facebook page for approval. Please send your e-poster in jpeg format and your request message via the “Send Message” button in the respective DSA Facebook Page: 

Kampar Campus: 

https://www.facebook.com/utardsaperak/

Sungai Long Campus: 

https://www.facebook.com/utardsasglong/ 

 

  1. Can I join any student mobility activities?

The University is currently suspending all its physical student mobility activities, as part of the efforts to contain the spread of the coronavirus, following travel bans and restrictions globally. The suspended programme includes all activities including inbound/outbound short-term programmes, studying abroad, and student exchanges, until further notice. 

Nevertheless, the University remains committed to its globally focused curriculum and the needs of the international partners by exploring ways to develop new global learning initiatives and activities that utilises online digital platforms to connect with all that can help to overcome the current inability to travel safely. One of the approaches is to have virtual student mobility programmes with partner and non-partner universities. For more details, please visit

https://studentmobility.utar.edu.my or email to dsa@utar.edu.my

E. STUDENT SERVICES

  1. Am I covered by insurance during this online learning period? 

Yes. All UTAR local students are covered by a group personal accident policy. For more information, please visit http://dsa.kpr.utar.edu.my/health-services.php

  1. If I have met with an accident during October intake, can I submit my insurance claim form online?

Yes, you can submit the soft copy of your insurance claim form and other supporting documents via email to dsa@utar.edu.my with “INSURANCE” as the email subject title. Besides, the hard copy of these documents is also required to be submitted to the DSA office by postage (Refer to the address on page 19) or walk-in. The Personal Accident Claim Form & E-payment Authorisation form can be downloaded here (Note: only for UTAR students).

i) Personal Accident Claim Form - http://www.utar.edu.my/dsa-pk/file/Personal Accident Claim Form.pdf
ii) E-payment Authorisation - http://www.utar.edu.my/dsa-pk/file/e-payment registration form.pdf

  1. What if I have any academic /non-academic matters, who can I contact?

If students have any academic matters, please contact your respective faculty for further advice /action.  Please visit the page here. https://e-orientation.utar.edu.my/documents/Oct2020/Contact%20Us.pdf

If for non-academic matters, please email to dsa@utar.edu.my or contact DSA Hotlines. 

  1. How can I apply for a vehicle sticker for the October 2020 trimester?

Please visit the Department of Student Affairs website or UTAR student portal for further information.

DSA Website (Kampar Campus) 

Vehicle Sticker Page - https://dsa.kpr.utar.edu.my/Vehicle-Stickers.php

DSA Website (Sungai Long Campus) 

Vehicle Sticker Page - https://dsa.sl.utar.edu.my/Vehicle_Sticker.php

  1. Why can’t I see the link for vehicle sticker registration on the student portal?

 Please ensure you have paid for your student bill before registering for the vehicle sticker.


F. FINANCIAL AID

 

  1. Where to search for scholarship & financial assistance information?

For more information, please visit to this link - https://deas.utar.edu.my/Financial-Aid.php 



G. SOFT  SKILLS  DEVELOPMENT

  1. What is the UTAR Soft Skills Development Certificate (USSDC)? Is it compulsory to join USSDC?

The UTAR SOFT SKILLS DEVELOPMENT CERTIFICATE (USSDC) is a certification system which recognises students’ achievements and efforts to improve themselves in the areas of the following soft skills and life skills:

  • Communication and Language Skills
  • Cognitive Skills
  • Complex Problem Solving
  • Critical Thinking
  • Emotional Intelligence, Cultural Intelligence and Teamwork
  • Moral and Professional Ethics
  • Leadership Skills
  • Lifelong Learning & Information Management
  • Entrepreneurship Skills
  • Digital Literacy 

All students of the University are STRONGLY ENCOURAGED to join the USSDC programme because it is a record of students' achievements and efforts to improve their soft skills and life skills in UTAR. If you have gained 100 points (a minimum of 10 points from each core component), you will be awarded a USSDC certificate. 


  1. How to register for the USSDC? 

You may follow the following steps to complete USSDC registration  

Step 1: Login to UTAR Student Portal - https://portal.utar.edu.my 

Step 2: Select USSDC Programme under Info menu

Step 3: Select Registration (Form 1) on the sidebar menu

Step 4: Read all the terms and conditions and complete the form

Step 5: Click Register button

Step 6: Check the particulars and click Update button to complete the registration

 

  1. Is there any USSDC activity for new intake of students?

Yes, there are two USSDC activities specially offered to new intake of students:

i. Quiz for E-Orientation Virtual Talks

There will be 11 questions regarding the briefing of different departments. Students must answer minimum 8 questions correctly to apply for USSDC points.  The link of the quiz is as below: 

https://forms.gle/jHC41GsBpnVzky7t7

ii. Welcoming Soft Skills Programmes For New Students

DSSC offers two training programmes for new students to enhance their study skills and presentation skills.  USSDC points will be granted for students who successfully completed the workshops. The schedule is available at the following link:

https://softskill.utar.edu.my/Welcoming-Progammes.php 


H. STUDENT & STAFF COMPUTER PURCHASE PROGRAMME

 

  1. If I need to buy a laptop for doing my online learning, is there any recommendation from the University?

Please find the information from Acer who provides this kind of service with a promotion code to us for staff and students. 




Important notice: You are advised to refer to the official announcements made by the University from time to time via Student Portal and mail master for any updates. 

Department of Student Affairs Office (Kampar Campus) Address

Department of Student Affairs

Room C113, Student Pavilion 1

Jalan Universiti, Bandar Barat

31900, Kampar, Perak


Department of Student Affairs Office (Sungai Long Campus) Address

Department of Student Affairs

Room KB006, KB Block 

Jalan Sungai Long, Bandar Sungai Long

43000, Cheras, Kajang 

Selangor

Department of Student Affairs - Facebook Page

DSA Facebook Page (Kampar Campus)

https://www.facebook.com/utardsaperak/ 

DSA Facebook Page (Sungai Long Campus)

https://www.facebook.com/utardsasglong/ 

 

Student Representative Council (SRC) - Facebook Page

Student Representative Council (SRC) - Kampar Campus

https://www.facebook.com/SRCUTARKamparCampus/

Student Representative Council (SRC) - Sungai Long Campus

https://www.facebook.com/UTARSRCSL/


Department of International Student Services (DISS) - International Students 

Kampar Campus:

Mr. Ngan Mun Wai - 0165619184 ; Email address : nganmw@utar.edu.my 

Mr. Choy Kar Yan - 0175363558 ; Email address: choyky@utar.edu.my 

Sungai Long Campus:

Mr. Foo Wai Wai - 0169392331 ; Email address: fooww@utar.edu.my

Mr. Ng Chee Hong - 0125867183 ; Email address: nchong@utar.edu.my